Training details

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access_time 57 minutes, 59 seconds

attach_money Free


Funders are increasingly aware of how nonprofits gather & apply feedback from the people they seek to serve. Whether you are just figuring out how to ask for feedback or already deeply listening - check out this video with Candid, Feedback Labs, and the Fund for Shared Insight. You’ll learn simple ways to grow your feedback skills and to show funders you value feedback via your GuideStar profile.


  • Complete the ‘How We Listen’ section of your GuideStar profile
  • Understand how this information is shared with funders and donors
  • Know the core elements of quality feedback practice and how you can get started if you’re new to listening to the people you serve

Intended audience

  • All levels of experience
  • CEOs, executive directors, upper management
  • Fundraising & development staff
  • Grant writers
  • Nonprofit startups
  • Program directors and staff

Bonus materials

You can access the handouts associated with this webinar, including a .pdf of the slides at

Use the following bookmarks to jump to sections of the training:

0:31 Agenda

1:40 Meet the speakers

4:23 What is feedback?

7:06 How feedback is more visible

20:28 How to share your practices

35:00 How feedback will be even more visible

38:05 How to start listening

49:55 Q&A

56:50 Three actions you can take


Eva Nico (she/her) Senior Director, Programs Candid
Lindsay Louie (she/her) Strategic Adviser Fund for Shared Insight
Roderick Griner Community Coordinator Feedback Labs

Published Tuesday, May 25, 2021