Training details

calendar_today Wednesday, July 1, 2020

access_time Eastern: 2:00 pm - 3:00 pm
Central: 1:00 pm - 2:00 pm
Mountain: 12:00 pm - 1:00 pm
Pacific: 11:00 am - 12:00 pm

place Online

attach_money Free


To enroll in this event, you will need to join/login to GrantSpace first. It takes just a few minutes, and it's free to do. GuideStar and Foundation Directory Online login credentials will not provide access to the GrantSpace site. After enrolling, you will receive two emails: one from Eventbrite confirming your registration and one from Candid Training via GoToWebinar, which includes the link to access the webinar.



As COVID-19 continues to pose new challenges, nonprofits are working hard to address the quickly changing needs of the people they serve. But how can you stay in touch with those needs when face-to-face contact is limited? Should you pressSend” on a that survey? How can you keep potential supporters informed? 

Candid’s Eva Nico will host Meg VanDeusen of Feedback Labs and Yessica Cancel of the PACE Center for Girls for a discussion on the do’s and don’ts of addressing feedback from your communities during an unfolding crisis. You will receive examples, best practices, and resources to embrace new feedback practices or adapt existing ones for the changing conditions brought-on by COVID-19. 

Attendees will also learn how to share their practices with potential supporters via the “How We Listen” section on their GuideStar Nonprofit Profile. 


Upon completion of this webinar you will be able to: 

  • Understand the do’s and don’ts of listening during an unfolding crisis  
  • Find resources to adapt your feedback practices to current circumstances
  • Learn from the practical experience of fellow nonprofit leaders
  • Share your feedback practices via the “How We Listen” section on your GuideStar Nonprofit Profile 

A Special Welcome to:

Executive directors, Development staff, Consultants for 501(c) nonprofits, Grant writers, Marketing and communications staff 

Qualifies for
1 CFRE point(s)

Intended audience

  • All levels of experience

Bonus materials

When you register for this webinar, you receive:

  • a full recording,

associated handout(s), if applicable


Eva Nico (she/her) Senior Director, Programs Candid
Meg VanDeusen (she/her) Senior Manager of Learning and Operations Feedback Labs
Yessica Cancel Chief Operating Officer Pace Center for Girls